Refund Policy

Last updated: 25.01.2025

1. General Provisions

The refund and cancellation terms for the services you purchase are specified below. These terms have been prepared in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

2. Refund Period

You have the right of withdrawal for the services you purchase. You can exercise this right within 14 days from the date of purchase of the service.

3. Refund Conditions

• The service must not have been started yet
• The 14-day withdrawal period must not have expired
• The refund request must be submitted in writing
• The service must not have been used

4. Refund Process

Your refund process is carried out with the following steps:

1. Submit your refund request to our support team
2. Your request will be reviewed and approved
3. Payment refund will be made within 14 business days
4. You will be notified when the refund process is completed

5. Non-Refundable Cases

• If the service usage has been initiated
• If the 14-day withdrawal period has expired
• For specially prepared services
• For problems resulting from user error

6. Contact

You can reach us through the following channels for refund procedures:

Email: [email protected]
Address: FENERBAHÇE MAH. İĞRİP SK. No:13 Suite:1 KADIKÖY/ISTANBUL